Afolayan Hellen

Customer Service Officer

Abuja, NG.

About

Proactive and dedicated professional with a foundational understanding of financial service operations and a proven commitment to client satisfaction. Eager to leverage strong problem-solving and communication skills as a Customer Service Officer at Moniepoint, focusing on delivering exceptional support and enhancing the client experience.

Work

Moniepoint Microfinance Bank

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POS Support Staff

Abuja, FCT, Nigeria

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Summary

Responsible for providing comprehensive point-of-sale (POS) terminal support, ensuring seamless operation and optimal client satisfaction within the Moniepoint Service Center.

Highlights

Proactively manage and resolve technical issues related to POS terminals, minimizing downtime and enhancing operational efficiency for clients.

Deliver exceptional front-line technical assistance and troubleshooting for merchants, ensuring effective utilization of Moniepoint's financial services products.

Maintain high standards of professionalism and confidentiality while diligently performing duties and adhering to company policies and procedures.

Collaborate with the Cluster Manager, Imangen Theophilus, to streamline support processes and contribute to a superior client experience.

Contribute to the Moniepoint Service Center's reputation for reliable and efficient support, directly impacting client retention and trust.

Languages

English

Skills

Operational Efficiency

Process Adherence, Compliance, Confidentiality, Diligence.

Financial Services

Microfinance Operations, Payment Systems, Financial Products.

Technical Support

POS Troubleshooting, System Diagnostics, Hardware Support, Technical Assistance.

Customer Service

Client Relations, Problem Resolution, Service Delivery, Communication, Client Satisfaction.